Privacy Policy

Last Updated: March 2026

Biohazard Response Group is a trading name of They Clean Cleaning Services Ltd (“we”, “our”, or “us”). We are committed to protecting your privacy and handling your personal information with the utmost care and confidentiality. This Privacy Policy explains how we collect, use, store, and protect the personal information of clients, visitors, and enquirers.

1. Information We Collect

We may collect personal information when you:

• Contact us via email, phone, or online forms
• Request a quote or book our services
• Provide details related to a property or service

Types of information we collect may include:

• Your name, email address, and phone number
• Property addresses or locations for cleaning
• Details of the cleaning or remediation service you require
• Any other information you voluntarily provide

2. How We Use Your Information

We use personal information to:

• Respond to enquiries and provide quotes
• Schedule and deliver our biohazard and trauma cleaning services
• Improve our website, services, and customer experience
• Comply with legal obligations

We will never use your personal information for unrelated purposes without your consent.

3. Sharing Your Information

We do not sell or rent your information to third parties. We may share information only when necessary to:

• Deliver our services (e.g., trusted contractors or suppliers)
• Comply with legal or regulatory requirements
• Protect our rights or prevent fraud

4. Sensitive Situations & Confidentiality

We understand that biohazard and trauma cleanup involves sensitive circumstances. All client information, including property details and personal data, is treated with strict confidentiality and discretion.

5. Data Retention

We retain personal data only as long as necessary to provide our services, comply with legal obligations, or resolve disputes. When no longer required, we securely delete or anonymise the data.

6. Data Security

We implement appropriate physical, technical, and administrative measures to protect personal information. While we take all reasonable steps, no system can guarantee 100% security.

7. Cookies and Website Analytics

Our website may use cookies or analytics tools (e.g., Google Analytics) to understand visitor behaviour and improve the user experience. Cookies do not personally identify you. You can manage cookies via your browser settings.

8. Your Rights

Under UK data protection law, you have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate information
• Request deletion of your data where appropriate
• Withdraw consent for marketing communications

To exercise these rights, contact us using the details below.